FAQ & PRODUCT CARE :
ARE PRISM OFFICIAL CO. DIAMONDS ETHICALLY SOURCED?
All PRISM diamonds are ethically sourced and adhere to the Kimberley Process which is a global commitment to remove conflict diamonds from the global supply chain.
ARE PRISM DIAMONDS NATURAL OR LAB GROWN?
All Prism Diamonds are Natural, unless otherwise stated. All our diamonds no matter the size are scanned multiple times to ensure that there are no synthetic or lab grown diamonds during production.
HOW DO I CLEAN AND CARE FOR MY JEWELLERY?
To properly maintain and ensure that your jewellery stays in prime condition, here are some best practices:
- Take your jewellery off before applying any cosmetic products or perfumes.
-Don't wear your jewellery to bed, and make sure to lay your jewellery flat on a soft surface to avoid scratching, tangling and knotting.
-It is always best to remove your jewellery before exercise or any laborious activities. If you choose not to remove it, you can help to protect your pieces by wearing gloves.
-You can give your jewellery a wipe down with a polishing cloth before wear for ultimate shine, or scrub with a soft bristle toothbrush and mild dish soap, be sure to rinse with water and dry with a soft cloth.
-It is also best every 3-6 months to have your jewellery professionally cleaned and inspected by your trustworthy local jeweller.
-Sterling Silver and Sterling Silver with 18KT Yellow Gold Plated items should always be stored in the soft pouch that they arrived in
WHAT ARE THE MAIN DIFFERENCES BETWEEN SOLID KARAT GOLD AND GOLD PLATED?
Whether it's 10KT, 14KT, 18KT solid gold that means that it's gold from the surface to the core. The KT stands for the percentage of pure gold in the piece, the higher the karat the more pure gold is in the piece.
PRISM's 18KT gold plated jewellery has a base of sterling silver and then a heavy layer of electroplated 18kt yellow gold, 3 microns thick which is twice as thick as the industry standard.
The best thing to do is ask yourself the following question:
How often will I be wearing the piece?
If you plan on wearing the piece every day or even several times a week it's best to invest in karat gold to ensure your piece will last you for years to come.
If it's only going to be occasional ie. a special date night, or girls weekend on the town you would be more than fine with the 18kt gold plated versions.
There are several care & maintenance tips that can keep your gold plated pieces in tip top shape. Keep them away from cosmetics, perfumes & lotions. Do not wear them in chlorine or salt water pools. Remove before showering and any exercise. It's best to store them in the PRISM pouch that you received the piece in, or in a soft cloth bag away from other jewellery and metals to avoid unnecessary scratches, knicks, etc.
WILL MY PRISM JEWELLERY TARNISH?
The sterling silver pieces of PRISM jewellery are rhodium plated which is a nickel free plating that is electroplated on the piece to prevent it from tarnishing.
Although if exposed to excess heat, humidity, moisture, chemicals, or cosmetics that metal can have a reaction with the surroundings and cause the piece to tarnish.
The tarnish can be removed with proper jewellery cleaning, and maintenance. It's also best to follow jewellery storage best practices. Keep the item stored in the PRISM pouch you received the piece in, keep away from cosmetics, perfumes, and lotions. Do not wear it while swimming, showering or exercising to keep your jewellery in the best condition.
IS PRISM JEWELLERY WATERPROOF?
Yes, you can wear your PRISM jewellery in the water. It is best to avoid chlorine, spas and hot tubs as the chemicals in the water can react with the gold or silver in your jewellery. But regular everyday showering and washing your hands will not harm your jewellery. However to keep your jewellery in the best condition it's best to dry your jewellery off with a soft cloth afterwards, and follow our maintenance tips above.
WHERE IS PRISM JEWELLERY MADE?
PRISM jewellery is designed in Canada. Our pieces are manufactured in a closely monitored environment, and third party audited in India ensuring ethical work environments and wages for all. We're very proud that the factory was just awarded "Great Place to Work in India." Our jewellers are highly skilled craftsmen, ensuring the best quality of PRISM jewellery.